Identified by the company’s new private equity sponsor during acquisition to overhaul the company’s analytics. Led the implementation of a data stack integrating 14 disparate sources, transforming fragmented, Excel-based reporting into a modern analytics platform. Delivered automated operational and financial dashboards, removing weeks of repetitive work every month for 3 FTEs.

Built and automated cost allocation logic for OPEX and SG&A, improving visibility into service-line profitability and enabling the decision to sell a service line previously thought to be profitable.

Led implementation of a data stack to modernize operational and financial dashboards. The new analytics platform replaced custom built ERP reporting that didn’t provide granular detail, took hours to generate, and often crashed the company’s ERP system.

Designed and built an analytics center of excellence that partnered directly with the C-Suite and private equity operating partners to drive adoption of analytics. Integrated data from 12 source systems into one unified data platform, allowing for reporting and predictive analytics to reach all departments and levels of the organization.

Led the design and technical deployment of a machine learning model that identified causes of customer dissatisfaction and risk of churn. Developed an application that delivered predictions and recommended service recovery actions to 1,200 operating centers in the US.

Developed dashboards that replaced manual reporting and facilitated quarterly business reviews between senior sales leaders and C-suite executives. The automated dashboards shifted the time leaders spent gathering data and preparing slides towards discussing the business implications and insights found in the data.