Technology, Media & Telecommunications

Identified $5-6M of EBITDA for a technology services provider

$150M technology services provider to small and medium enterprises. The Company’s offerings include Managed IT services, building technology solutions, and deployed field services for large technology companies
The Company was formed after a 3-way acquisition of three different businesses with limited overlap in customer base and product offerings
Post-merger, the Company had been facing significant margin pressures resulting in non-compliance with its financial covenants and debt obligations
MERU was engaged to help develop a turnaround plan

Comprehensive MERU 360° approach was followed in a 4-week diagnostic
Conducted a detailed analysis of the Company’s cost base and identified operational improvement levers, including procurement, sub-contractor costs, and managing project cost overruns

Analyzed the customer service call center productivity and efficiency metrics and recommended appropriate staffing levels
Further analyzed the SG&A spend by benchmarking Finance, HR, and Facilities costs to other comparable companies

MERU identified $5-6M of EBITDA (current EBITDA of ~$15M) improvement opportunities across all levers.

Developed a detailed implementation plan to help capture the identified value creation opportunities.

Co-authored the operational improvement plan along with the management team to get lender approval for the covenant relief.